Agree on the responsibilities
Document who manages hosting, software updates, enquiries, content and renewals. A list of tools is less useful than knowing who acts when one needs attention.
Think about recovery
A backup is useful when its coverage is understood and the restore route has been checked. Match the recovery plan to the content and business activity the system supports.
Make improvement specific
Use actual questions, customer feedback and available measurements to choose what changes next. A focused improvement is easier to assess than a redesign without a clear problem.